Privacy Policy

1. Introduction

CMX Cloud ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud security platform and services.

Please read this Privacy Policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you use our services:

2.1 Information You Provide

• Account information (name, email address, phone number, company name)
• Payment information (billing address, credit card details)
• Profile information and preferences
• Communications with our support team
• Feedback and survey responses

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log files and analytics data
• Cookies and similar tracking technologies

2.3 Cloud Security Data

As a cloud security platform, we process security-related data from your cloud environments. This includes configuration data, vulnerability scans, compliance checks, and security event logs. This data is processed solely for security purposes and remains under your control.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send technical notices, updates, and support messages
• To respond to your comments, questions, and requests
• To monitor and analyze trends, usage, and activities
• To detect, prevent, and address technical issues and security threats
• To personalize your experience and provide relevant content
• To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, and cloud hosting. These providers are contractually obligated to protect your information.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use cookies for the following purposes:

• Essential cookies: Required for the service to function
• Analytics cookies: Help us understand how visitors use our service
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the Philippines and choose to provide information to us, please note that we transfer the data to the Philippines and process it there. By using our services, you consent to the transfer of your information to the Philippines.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

CMX Cloud
Data Protection Officer
285 Haig, Mandaluyong City
1550 Metro Manila, Philippines
Phone: +63 2 8640 6857